Does Khan Academy Kids work with my device?

Khan Academy Kids is designed as a mobile-first learning experience with interactive touch screens for little learners, and is accessible via a mobile app on smartphones and tablets. The app requires an internet connection to access its comprehensive collection of early learning content, and is free to download from the Apple App Store, Google Play, and Amazon app stores. 

Hardware and software models supported by Khan Academy Kids

• Apple iOS: Compatible with iPhone and iPad (with OS 11 and later)
• Android: Compatible with Google-certified phones and tablets (with OS 5.0 or later)
• Chromebooks: Compatible with Chromebooks running OS version 56 or later with access to the Google Play Store (device list)
• Amazon: Compatible with tablets (2014 or later running Fire OS 5.0 or later) with access to the Amazon Appstore
  • Note: For those with Fire tablets running Amazon FreeTime, download Khan Academy Kids from a parent profile, and then make the app available to your child's profile through the Amazon FreeTime settings. 
• Windows: Compatible with Windows 11 devices with access to the Amazon Appstore (device requirements and installation tips)

Basic troubleshooting tips

1. Update device: Ensure that your device is running its latest mobile operating system. IMPORTANT NOTES:
   • For those using Apple devices running iOS 10 or earlier, please follow the steps at the bottom of this article. 
   • For those using Android, Amazon, or Apple devices running iOS 11 or later, please proceed to step 2.
2. Update Khan Academy Kids: Check that the app is running the latest version from the app stores on your device. If it's not running the latest version, please update the app. 
3. Power off: Reboot/restart your device. Please ensure you power the device all the way off before turning it back on. For Apple devices, follow these tips. For Android devices, try forcing a restart by holding the power button and volume button at the same time. Hold them down until the phone goes ‘blank’ (finally powers off). Then, start the device again. 
4. Check the network: Try the app from a different network. Sometimes there can be intermittent connectivity issues on certain types of networks that impact the app's performance. There can be network firewalls on school networks that prohibit connectivity to the app, or VPNs on personal routers that conflict with Khan Kids. To test, please disconnect your device from your current network connection, and reconnect to a secondary network such as a public hotspot or a cellular data network to see if you get the same error.
5. Check connection speed: Test the speed of your download connection at www.speedtest.net to verify that the download speeds exceed 1mbps.
6. Check device settings: Try clearing the device cache, checking application storage, and checking device orientation (auto-rotate or portrait and landscape locks) on your device settings. 
7. Enable device permissions: Check your device settings to ensure access to the microphone is permitted for the Khan Kids app. Some devices require permissions to be allowed manually before the app will open. 
8. Reinstall Khan Academy Kids: Try deleting and reinstalling the app. However, this will erase artwork in the app's Gallery, so export artwork if possible before deleting it. 
9. Check school network: If you are a teacher or network administrator trying to access the app from a school network, there could be a firewall in place. Check these steps to resolve this issue.
10. Contact us: If the problem persists, please submit a request so we can help (if possible, please include a video or screenshot of the error and a bug report for Android devices).

Support with iOS 10 or earlier

1. Close the app: Close and reopen the app. To ensure the app closes completely, try force quitting the app on your device.
2. Power off: Reboot/restart your device. Please ensure you power the device all the way off before turning it back on. 
3. Check the network: Try the app from a different network. Sometimes there can be intermittent connectivity issues on certain types of networks that impact the app's performance. There can be network firewalls on school networks that prohibit connectivity to the app, or VPNs on personal routers that conflict with Khan Kids. To test, please disconnect your device from your current network connection, and reconnect to a secondary network such as a public hotspot or a cellular data network to see if you get the same error.
4. Contact us: If the problem persists, please submit a request so we can help.