How do I set up and manage a password?

To recover a password on Khan Academy Kids:

• Download Khan Academy Kids and open the app. 
• On the opening screen, toggle to "Sign In" (not "Sign Up").
• Tap "Or Set Password" under the green button and proceed to the next screen.
• Enter the email address for your Khan Academy Kids account.
• Check your email for a reset password link.
• Click the link in your email to reset your password.
• Return to the app and enter your email and new password. 

To change a password:

Head to the Parent Section (Home screen > user avatar > For Parents) in the app and tap on the dropdown menu on your email address to select "Change Password."

If you do not receive a passcode:

If you did not receive a password code via email, it's possible it arrived in spam or junk mail, or it was blocked altogether. Please search your email for a message from "[e-mail]",  and add that email to your email contacts list before regenerating another password reset. Contact [e-mail] if you'd like assistance. 

If your password keeps resetting or is showing incorrect:

Sorry for this trouble. There are a few things that could be going on. Please check the following:

• A Khan Academy password will not work for Khan Kids. A Khan Academy password will not work in the "Khan Academy Kids" mobile app. Please note the Khan Academy Kids mobile app for kids ages 2-8 is not linked to the main Khan Academy website. Separate emails and passwords are required for each system. 
• Multiple devices and users can cause conflicting password resets. If you are using the app on multiple devices, and a password is reset on one device, this will generate a password prompt on all devices which could create conflicting passcodes and errors. Please reset on a single device, ensure that the new password works, and then log in to other devices one at a time. 
• Signing out will require a password to sign back in. Recent versions of the app make it possible to "sign out" of a user account so multiple accounts can share devices. Signing out and signing back in will prompt users for a password. The password reset function is very close to the password entry field, so inadvertent resets could potentially be happening in this case. 
• Teacher accounts require a password. Recent versions of the app include "Teacher Tools" with a teacher administrator account. This type of administrative account requires a password to enter the app every time, which could cause resets to happen occasionally. Within Teacher Settings, there is a way to turn off a required password for the Teacher Admin section of the app.