To recover a password on Khan Academy Kids:
- Download Khan Academy Kids and open the app.
- On the opening screen, toggle to "Sign In" (not "Sign Up").
- Tap "Or Set Password" under the green button and proceed to the next screen.
- Enter the email address for your Khan Academy Kids account.
- Check your email for a reset password link.
- Click the link in your email to reset your password.
- Return to the app and enter your email and new password.
To change a password:
Head to the Parent Section (Home screen > user avatar > For Parents) in the app and tap on the dropdown menu on your email address to select "Change Password."
If you do not receive a passcode:
If you did not receive a password code via email, it's possible it arrived in spam or junk mail, or it was blocked altogether. Please search your email for a message from "khankids@khanacademy.org", and add that email to your email contacts list before regenerating another password reset. Contact us via our support form (not via email) if you'd like assistance.
If your password keeps resetting or is showing incorrect:
Sorry for this trouble. There are a few things that could be going on. Please check the following:
- A Khan Academy password will not work for Khan Kids. A Khan Academy password will not work in the "Khan Academy Kids" mobile app. Please note the Khan Academy Kids mobile app for kids ages 2-8 is not linked to the main Khan Academy website. Separate emails and passwords are required for each system.
- Multiple devices and users can cause conflicting password resets. If you are using the app on multiple devices, and a password is reset on one device, this will generate a password prompt on all devices which could create conflicting passcodes and errors. Please reset on a single device, ensure that the new password works, and then log in to other devices one at a time.
- Signing out will require a password to sign back in. Recent versions of the app make it possible to "sign out" of a user account so multiple accounts can share devices. Signing out and signing back in will prompt users for a password. The password reset function is very close to the password entry field, so inadvertent resets could potentially be happening in this case.
- Teacher accounts require a password. Recent versions of the app include "Teacher Tools" with a teacher administrator account. This type of administrative account requires a password to enter the app every time, which could cause resets to happen occasionally. Within Teacher Settings, there is a way to turn off a required password for the Teacher Admin section of the app.
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